Политика возврата средств
We want you to be happy with your TeddyTales® purchase. If your order does not meet your expectations, please contact us and we will do our best to assist you.
Please note that, due to the high international shipping and customs costs associated with our products, the cost of returning or exchanging an item may sometimes be higher than the value of the product itself. For this reason, we generally do not recommend returns or exchanges for non-quality-related reasons.
Returns & Exchanges
We accept return or exchange requests made within 7 days of delivery, provided that the item meets all of our return conditions below.
Before sending anything back, please contact our customer service team through our website or by email. Do not send a return package without first receiving return instructions from us.
1. Once your return request has been approved:
2. Carefully pack the item together with its original packaging.
3. Ship the package using a local postal or courier service.
4. Keep your shipping receipt and tracking information until your return has been fully processed.
5. Once we receive the package, most returns will be processed within 1–3 business days.
Return Conditions
To be eligible for a return or exchange:
· The request must be submitted within 7 days of delivery.
· The item must be unused, unworn, unwashed, undamaged, and unaltered, and must be returned with its original packaging.
· Items marked as non-returnable and free gifts are not eligible for return or exchange.
· We cannot accept packages that are returned without prior authorization and return instructions from our customer service team.
· Please carefully check the contents of your package before shipping a return. We are not responsible for items that are mistakenly returned to us that are not TeddyTales® products.
· We do not offer Freight To Collect (FTC) or other collect-on-delivery return services.
Return Shipping Costs
For returns or exchanges due to personal reasons, such as changing your mind or selecting the wrong size, the customer is responsible for all return and/or reshipping costs. The actual cost will depend on the postal or courier service you choose.
Because international shipping and customs costs can be substantial, we strongly recommend contacting us before requesting a return or exchange so that we can help you determine whether it is worthwhile.
If the item you received is damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible and provide clear photos of the item and packaging. In such cases, you will not be responsible for the applicable return shipping costs.
Please note: Original shipping charges and any shipping protection fees are non-refundable.
Return Address
Please contact our customer service team before returning any item. We will provide you with the appropriate return address and instructions.
Do not send your return to the address shown on the original shipping package. This is not our designated return address, and sending your package there may delay or prevent the processing of your return.
If you experience any issue with your order or wish to request a return or exchange, please contact us within 7 days of delivery.
Order Cancellation
If you wish to cancel your order, please contact us by email as soon as possible.
If your order has already been shipped, we are unable to accept cancellation requests. In this case, you may contact us after delivery to determine whether the order is eligible for a return under this policy.
Refunds
Once we receive and inspect your returned item, we will process your refund within 1–3 business days.
For cancelled orders that have not yet been shipped, we will generally process the refund within 1 business day after the cancellation is confirmed.
Please note that the time required for the refund to appear in your account depends on your payment provider:
PayPal: Refunds may take approximately 3–7 business days, depending on your original payment method, such as PayPal balance, credit/debit card, or bank account.
Credit/debit cards: Refunds may take approximately 5–10 business days to appear in your account. The exact timing depends entirely on your card issuer and any intermediary financial institutions.
Original shipping charges and shipping protection fees are not refundable.
Contact Us
If you have any questions about returns, exchanges, cancellations, or refunds, please contact us at:
We will be happy to assist you.