配送ポリシー
At TeddyTales®, we ship our products to customers in many countries and regions around the world.
Please review the information below before placing your order, especially if you are ordering from outside your home country.
1. Where Do We Ship?
TeddyTales® ships to most countries and regions where our shipping services are available.
Available shipping destinations and shipping options may vary depending on the destination, product, package weight, and other shipping conditions.
If shipping to your location is available, the applicable shipping options and costs will be displayed at checkout.
2. Shipping Rates
Our standard shipping rates are based primarily on the total weight of your order:
|
Order Weight |
Base Shipping Rate |
|
Up to 3,000 g |
$9.90 |
|
4,000 g and above |
$19.90 |
These rates are base shipping rates and may not apply to every destination or shipping situation.
The actual shipping options and charges applicable to your order will be shown at checkout based on your shipping destination and order details.
Certain destinations may require special shipping arrangements and may therefore be subject to different shipping costs or additional charges.
3. Order Processing Time
Orders are generally processed and shipped within 3–5 business days after payment has been successfully received.
Processing time includes:
· Preparing your items
· Quality inspection
· Packing your order
· Preparing the package for shipment
During periods of high order volume, new product launches, holidays, or other exceptional circumstances, processing may take longer than usual.
4. Estimated Delivery Time
Delivery time consists of:
Total Delivery Time = Processing Time + Transit Time
Transit time refers to the time from when your order is shipped until it is delivered to your address.
Typical transit times may vary depending on the destination and shipping method. As a general reference, international orders may take approximately 5–14 business days in transit.
These are estimated delivery times only and are not guaranteed delivery dates.
Actual delivery times may be affected by customs clearance, local delivery conditions, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
5. How Will I Know When My Order Has Shipped?
After placing an order, you will receive email notifications relating to your order.
Generally:
1. Order Confirmation — You will receive an email confirming that your order has been successfully placed.
2. Payment Confirmation — Your payment will be processed through the payment method selected at checkout.
3. Shipping Confirmation — Once your order has been shipped, we will send you an email containing your tracking number.
You can use the tracking number provided in your shipping confirmation email to track your package through the applicable carrier or through third-party tracking services such as 17TRACK.
6. Special Shipping Arrangements
For some destinations or certain orders, standard economy shipping services may not be available.
In such cases, we may need to use a different carrier, such as UPS, to ensure that the package can be delivered safely and in accordance with the carrier's shipping requirements.
If a special shipping arrangement is required and it may result in additional customs duties, import taxes, or other charges payable by the customer, we will contact you by email before shipping your order.
At that time, you may choose to:
· Proceed with the order and accept responsibility for the applicable customs duties, import taxes, or other destination-related charges; or
· Cancel the order if you do not wish to proceed under these conditions.
We will not ship the order under the special arrangement until we receive your confirmation.
7. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.
These charges are determined by local customs authorities and are not controlled by TeddyTales®.
Unless explicitly stated otherwise at checkout or agreed with you in writing, any applicable customs duties, import taxes, brokerage fees, or similar destination-related charges are the responsibility of the customer.
Customs policies and tax rates vary from country to country. We recommend checking with your local customs authority if you are unsure about the potential charges associated with your order.
Important
If we determine before shipment that your destination requires a shipping method that may result in additional duties or taxes that need to be paid by you, we will contact you before shipping.
You will have the opportunity to confirm whether you are willing to accept these additional costs or cancel the order.
8. Delivery Delays
Estimated delivery times are based on typical transit times and historical shipping information. They are provided for reference only.
TeddyTales® is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
· Customs clearance or inspections
· Severe weather
· Transportation disruptions
· Carrier delays
· Local postal service delays
· Public holidays
· Government restrictions
· Incorrect or incomplete shipping information provided by the customer
· Other circumstances beyond our reasonable control
If your package is delayed, please contact us with your order number and tracking information, and we will do our best to assist you.
9. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or local regulations.
If the shipping carrier initially selected for your order is unable to transport a particular product to your destination, we may use another appropriate carrier where possible.
This may result in a longer delivery time or different shipping arrangements.
If we are unable to ship your order to your destination, we will contact you and provide the available options.
10. Shipping Address
Please make sure that your shipping address, name, telephone number, and other delivery information are accurate and complete when placing your order.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping or reshipment costs may apply.
Once an order has been shipped, changes to the shipping address may not be possible.
11. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us as soon as possible with your order number and tracking information.
For packages damaged during transportation, please provide clear photographs of the package and the damaged product where possible. This will help us investigate the issue with the carrier and determine the appropriate solution.
Please note that delivery issues may require an investigation by the shipping carrier before a final resolution can be provided.
12. Contact Us
If you have any questions about shipping, delivery, customs, or your order, please contact us at:
We will be happy to assist you.