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To write to us, please fill out our email us at support@teddytales.com.cn , and one of our friendly customer care team will be very happy to help.

We love to hear any feedback you may have about any TeddyTales Babies or the service you have received when shopping with us.

Orders are sent straight away to be picked and packed as soon as the confirmation button is pushed! Once dispatched you will receive a dispatch email confirmation with tracking information. 

For personalised items, please allow an extra 3-5 days (Monday-Friday) for your order to be dispatched.

In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control. 

During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in working days. Working days do not include Saturdays or Sundays, or any Public Holiday.

Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed. 

While specific estimates are quoted at checkout, these are broadly in line with the following guidelines:

Monday to Friday: 

USA: 7-9 Working Days

CA: 8-10 Working Days

EU: 9-11 Working Days

ASIA : 5-7 Working Days

INTERNATIONAL: 8-14 Working Days

Additional delivery information

Shipment dates are estimates with which our couriers work to achieve. If you live in an area experiencing an unexpected service delay (i.e., severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

We aim for every delivery to arrive complete and in tip-top shape. If you are missing an item, have received the wrong order, or your TeddyTales Baby is damaged, please Email us as soon as possible.

Any issues must be reported within 7 days of receipt.

You can use google pay and apple pay in addition to Amex, Mastercard, visa and Paypal. 

We do not charge your credit or debit card until your order has been shipped.  You will receive a confirmation email once your order has been shipped and we have charged your credit or debit card.

We accept returns at any time within 7 days of receipt for any reason, provided that the returned TeddyTales Babies are in the same condition as delivered, with the exception of personalised items.

Pleaese Email us first and we will help you to handle the return issue.

Please expect to receive your refund within 10 working days (Monday - Friday) from receiving your return. We do our best to process returns as quickly as possible upon receipt to be refunded to the original payment method.

Of course, please do not hesitate to reach out to us if you have not received your refund after 5 working days and we will be happy to investigate for you.