Privacy policy
At TeddyTales®, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, place an order, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect when published.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with TeddyTales®, we may collect certain information.
This may include:
Personal information, such as your name, email address, billing address, shipping address, and telephone number.
Order and transaction information, such as products purchased, order details, payment status, and shipping information.
Account information, if you choose to create an account on our website.
Communications, including information you provide when you contact our customer service team.
Technical and usage information, such as your IP address, browser type, device type, operating system, pages visited, referring website, and information about how you interact with our website.
Cookie and similar technology information, as described in the Cookie section below.
We only collect information that is reasonably necessary for operating our website, processing your orders, providing our services, communicating with you, and improving your shopping experience.
2. How We Use Your Information
We may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to process payments, prepare and ship your orders, provide order confirmations and shipping updates, handle returns and refunds, and provide customer support.
Providing and improving our services
We may use information about how you interact with our website to improve our products, website functionality, services, and overall customer experience.
Personalizing your experience
We may use information such as your browsing activity, purchase history, and preferences to provide a more relevant and personalized experience on our website.
Marketing communications
If you have subscribed to our marketing communications, we may send you information about new products, promotions, special offers, events, or other updates from TeddyTales®.
You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included at the bottom of our marketing emails.
Please note that even if you opt out of marketing communications, we may still send you essential transactional communications, such as order confirmations, shipping notifications, or information relating to your purchases.
Website security and fraud prevention
We may use your information to detect, prevent, and investigate fraudulent transactions, unauthorized activity, security incidents, and other misuse of our website.
Legal compliance
We may process or disclose your information when required to do so by applicable law, regulation, legal process, or a valid governmental request.
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
To operate our business and provide our services, we may share certain information with trusted service providers who process information on our behalf. These may include:
· Payment processors and payment service providers
· Shipping and logistics providers
· E-commerce and website service providers
· Email and customer communication providers
· Analytics and advertising service providers
· Fraud prevention and security providers
· Other service providers that are reasonably necessary to operate our business
These third parties may only use your information as necessary to provide the services they perform for us or as otherwise permitted or required by law.
We may also disclose information when we believe it is necessary to comply with applicable laws, enforce our policies, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers or others.
4. Payment Information
We use third-party payment service providers to process payments securely.
When you make a purchase, your payment information may be processed directly by the applicable payment provider. We do not intentionally store your complete credit card number or other full payment credentials on our own servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
5. Cookies and Similar Technologies
Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.
We use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website, and improve our services.
· Cookies may be used to:
· Keep items in your shopping cart
· Remember your preferences and settings
· Keep you signed in where applicable
· Understand website traffic and visitor behavior
· Improve website performance and functionality
· Measure the effectiveness of our marketing and advertising
Some cookies are essential for the operation of our website, while others help us understand website usage or provide a more personalized experience.
You can control or delete cookies through your browser settings. You may also be able to configure your browser to notify you when cookies are being used.
Please note that disabling certain cookies may affect the functionality or availability of some features of our website.
6. Third-Party Analytics and Advertising
We may use third-party analytics and advertising services, such as Google Analytics, to understand how visitors use our website, measure website performance, and improve our marketing activities.
These services may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our website.
The information collected through these technologies may include information such as your device, browser, approximate location, pages visited, and interactions with our website.
Where applicable, third-party providers process this information according to their own privacy policies.
7. Third-Party Links
Our website may contain links to third-party websites, applications, or services that are not operated or controlled by TeddyTales®.
If you choose to visit a third-party website through one of these links, that website will have its own privacy policy and terms of use. We are not responsible for the privacy practices, security, content, or activities of third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.
9. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website and payment processes may use industry-standard security technologies, including SSL/TLS encryption, to protect information transmitted between your device and our website or service providers.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
10. Children's Privacy
Our website, products, and services are intended for individuals aged 13 and above.
We do not knowingly collect personal information from children under the age of 13. If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to delete the information.
11. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
· Request access to personal information we hold about you
· Request correction of inaccurate or incomplete information
· Request deletion of your personal information where legally applicable
· Opt out of marketing communications
· Withdraw consent where processing is based on consent
· Exercise other privacy rights available under applicable law
To unsubscribe from marketing emails, you can use the unsubscribe link included in the relevant email.
If you wish to exercise any applicable privacy rights or have questions about how we handle your personal information, please contact us using the information below.
12. International Data Transfers
Because TeddyTales® operates an international e-commerce website and works with service providers located in different countries, your personal information may be processed or stored in a country other than the country in which you live.
Where required by applicable law, we take reasonable measures to ensure that such transfers are handled in accordance with applicable data protection requirements.
13. Online Privacy Policy
This Privacy Policy applies to information collected through our website and related online services.
It does not necessarily apply to information collected through offline activities unless otherwise stated.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Last Updated: September 8, 2026
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at: