Terms of service
Welcome to TeddyTales®. These Terms of Service govern your use of our website, teddytales.com, and your purchase of products from us.
By accessing or using our website, or by placing an order through our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
Please also review our Privacy Policy and Return & Refund Policy, which form an important part of your use of our website and services.
1. About TeddyTales®
TeddyTales® operates an online store offering handcrafted plush products, accessories, clothing, and related products.
Throughout these Terms, the terms “TeddyTales®,” “we,” “us,” and “our” refer to TeddyTales®, and “you” or “your” refers to the person accessing our website or purchasing our products.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
· Use our website for any unlawful or fraudulent purpose.
· Attempt to gain unauthorized access to our website, systems, or accounts.
· Interfere with the security, operation, or functionality of our website.
· Use automated systems, bots, crawlers, or other methods to improperly access or collect information from our website.
· Copy, reproduce, distribute, or commercially exploit our website content without our prior written permission.
· Provide false, inaccurate, or misleading information when placing an order or creating an account.
We reserve the right to restrict or terminate access to our website if we reasonably believe that a user has violated these Terms or misused our services.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and other information displayed on our website are accurate.
However, because many of our products are handcrafted, minor variations in appearance, color, texture, size, or other details may occur. These natural variations are not necessarily defects and may be part of the character of a handmade product.
The colors displayed on your screen may also differ slightly from the actual product due to your device, monitor, browser settings, or lighting conditions.
We reserve the right to:
· Modify product descriptions or specifications;
· Correct pricing or other errors;
· Update product availability;
· Discontinue products;
· Limit quantities available for purchase.
We do not guarantee that every product shown on our website will remain available at all times.
4. Product Availability and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
After you place an order, you will receive an order confirmation email. This confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted or shipped.
We reserve the right to refuse, cancel, or limit an order in reasonable circumstances, including:
· The product is unavailable;
· There is an obvious pricing or product information error;
· We suspect fraudulent or unauthorized activity;
· Shipping to the selected destination is unavailable;
· An order appears to have been placed for resale or other unauthorized commercial purposes.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled portion of the order.
5. Pricing and Payment
All prices displayed on our website are subject to change without prior notice.
The price charged for your order will generally be the price displayed at the time you complete your purchase, except in the event of an obvious pricing or technical error.
Depending on your location and the payment method selected, the final amount may include applicable taxes, duties, customs charges, or other fees.
We accept the payment methods displayed at checkout. Payment must be successfully completed before an order can be processed.
You are responsible for providing accurate billing and shipping information.
6. Shipping and Delivery
We ship orders to destinations that are available at checkout.
Shipping times displayed on our website are estimates and are not guaranteed delivery dates. Delivery may be affected by factors outside our reasonable control, including customs processing, weather, transportation delays, holidays, or local delivery conditions.
For international orders, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may apply. Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
Please make sure that your shipping address and contact information are accurate before completing your order.
If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or other circumstances attributable to the customer, additional shipping or reshipment costs may apply.
7. Customs and International Orders
TeddyTales® serves customers internationally. When you place an international order, you acknowledge that your order may be subject to customs procedures, import regulations, duties, and taxes in the destination country.
Customs requirements vary by country and are outside our control.
You are responsible for ensuring that the products you order can legally be imported into your country or region.
If an order is delayed, returned, refused, or otherwise affected because of customs procedures, import restrictions, unpaid duties or taxes, or other circumstances outside our control, we may be unable to provide a full refund of shipping or other non-refundable charges.
8. Returns, Exchanges, and Refunds
Our Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, cancellations, and refunds.
Because our products are shipped internationally and return shipping and customs costs can be substantial, we generally do not recommend returns or exchanges for non-quality-related reasons.
Before returning any product, you must contact our customer service team and receive return instructions.
For complete details, please refer to our Return & Refund Policy.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests for orders that have not yet been shipped. However, once an order has been shipped, it cannot be cancelled.
Any applicable refund will be handled in accordance with our Return & Refund Policy.
10. Promotions and Discount Codes
From time to time, we may offer promotional campaigns, discount codes, gifts, or other special offers.
Unless otherwise stated:
· Promotional offers may have specific eligibility requirements or expiration dates.
· Only one promotional code may be used per order.
· Promotional offers cannot be exchanged for cash.
· We reserve the right to modify or terminate a promotion at any time where permitted by law.
· Promotions may not be combined unless expressly stated otherwise.
Specific terms displayed with a promotion will take precedence over these general provisions where applicable.
11. Intellectual Property
All content on our website, including but not limited to:
· Product photographs
· Illustrations
· Artwork
· Logos and trademarks
· Product names
· Brand names
· Text and written content
· Graphics and designs
· Videos
· Website layouts and visual elements
is owned by or licensed to TeddyTales® and is protected by applicable intellectual property laws.
You may access and use our website and its content for personal, non-commercial purposes only.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit any of our content without our prior written permission.
TeddyTales®, Lina Baby, Lina Bear, and related brand names, characters, artwork, and designs are the property of their respective rights holders and may not be used without authorization.
12. User-Submitted Content
If you submit photographs, reviews, comments, stories, videos, or other content to us, including through our website or social media-related activities, you represent that:
· You have the right to submit the content;
· The content does not infringe the rights of another person;
· The content does not contain unlawful, abusive, misleading, or inappropriate material.
By submitting content to us for publication or promotional purposes, you grant TeddyTales® a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and share that content for our brand, marketing, and promotional purposes, subject to applicable law.
You retain ownership of your original content.
13. Third-Party Services and Links
Our website may use or provide access to third-party services, applications, payment providers, shipping providers, analytics tools, or external websites.
These third parties operate independently and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not control.
14. Errors and Website Availability
We make reasonable efforts to keep the information on our website accurate and up to date.
However, our website may occasionally contain typographical errors, inaccuracies, outdated information, or technical issues. We reserve the right to correct errors and update information at any time.
We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, technical reasons, security purposes, or other operational reasons.
15. Limitation of Liability
To the maximum extent permitted by applicable law, TeddyTales® shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products.
This may include, where legally permitted, loss of profits, loss of data, business interruption, or other indirect losses.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Force Majeure
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil unrest, government actions, transportation disruptions, labor disputes, supply shortages, customs delays, internet or infrastructure failures, or other events beyond our reasonable control.
Where such an event affects an order or service, we will make reasonable efforts to minimize the impact and keep customers informed where appropriate.
17. Applicable Law and Consumer Rights
These Terms are intended to apply to your use of our website and purchases from TeddyTales® subject to applicable laws.
Nothing in these Terms is intended to limit or exclude any mandatory rights or protections that you may have under the consumer protection laws of the country, state, or region in which you reside.
Where applicable law provides you with rights that cannot legally be waived, those rights will continue to apply regardless of anything stated in these Terms.
18. Changes to These Terms
We may update or modify these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
The updated version will be posted on this page with a revised Last Updated date.
Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Last Updated: September 8, 2026
19. Contact Us
If you have any questions about these Terms of Service, please contact us at: